We make a log file just like any other website. It contains information on internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit page, and user agent. We use this information to analyze the website traffic trends, user behavior, and to collect demographic information. We will not use your IP address information to personally identify you.
The information we log is 100% encrypted. Every time the system identifies an activity on an account, such as an update of account information, a transaction, movement of bitcoin takes place, etc. These logs help you to be updated on all activities taking place with or without your knowledge at all times. Upon a user request, we will remove the account logs.
We do not save any uploaded files, transaction messages, and disputer messages in plain copy in our database. We use the encryption text provided by you to encrypt them. In case not provided, we use a default encryption text which will be generated automatically upon registration. All information provided in the form of messages or transaction messages is encrypted and saved in the database.
You are able to upload files to the service and it is only visible to parties that are taking part in the transaction. Once uploaded, they will be encrypted and stored in our servers. Please note that these files are not viewable by our staff. There is an ability to compress and download all the uploaded files. All the compressed files will be deleted after they are downloaded. If not deleted due to heavy server load, it will be automatically deleted during daily server cleanup which occurs every 24 hours.
All messages sent are encrypted. During a dispute, our staff can view the encrypted messages as the encryption key will be shared with staff as soon a dispute arises. This key is not shared with the staff.
If you require any information regarding account deletion, please contact us and we will take the necessary actions to delete your account.
Cookies are used to store information about visitors to our site. We collect information on user preference, user specific information, pages accessed, browser information etc. These are used to customize our web page.
We use third party partners to understand how the user interacts with the front end of our site. These partners store cookies or sessions about the session in your browser. We do not have any control over these whatsoever.